Position IDPosition TitleLocationDate Posted
3083Solutions Engineer - Remote Manahattaan Beach1/29/2021

We are looking for a Search Solutions Engineer to join us in helping deliver high value to our growing customer base. As a search solutions engineer, you will be working directly with customers in both Pre and Post Sales capacity.

You will help customers by: a) educating them b) onboarding them c) triaging environment issues d) building integration solutions e) writing crawlers & ingesters f) coding specific solutions, and more. If you are customer obsessed and like solving customer pain points by providing technical solutions - you will never have a dull day here.

You will have and gain expertise in the search domain with deep knowledge of open source technologies such as Apache Solr, Elasticsearch, Data Ingest Pipelines, etc, and will engage with customers to diagnose and resolve issues while using our products. You will leverage this knowledge to influence the product roadmap and help build creative, innovative solutions that resolve customer pain points.

Key Responsibilities:

On-board mid-market and enterprise customers by understanding their use cases and creating solutions for them to use AWS, Azure, Apache Solr, Elasticsearch and our product in the best possible way.
Solve technical customer issues in search and cloud domain (Apache Solr, Elasticsearch, AWS, Azure).
Work in a fast-paced environment, multi-task, handle multiple customers simultaneously, and change priorities quickly.
Suggest, impart and build a knowledge base of best practices for our products and other services.
Be part of the team that drives larger customer adoption by participating in customer meetings and hands-on workshops.
Be the voice of the customer and help the product and engineering team shape the roadmap and features.
Work with Product, Engineering, Operations, and Sales to help shape the future of the service.
Design solutions to make customer onboarding easier. E.g. writing scripts, identifying patterns, and updating documentation.
Share customer insights with service teams.
Have a good understanding of Agile development methodologies and best practices.
Become an expert and trusted advisor with respect to Apache Solr, Elasticsearch, and our products.

Basic Qualifications

Proficiency in one language (Java, Python, C++)
Professional experience operating solutions built on AWS or Azure or GCP
Knowledge of software development tools and methodologies
Working Knowledge of Elasticsearch or Apache Solr is a plus
Technical degree required (BS in Computer Science or related)
Excellent written and communication skills

Benefits and Perks:

Competitive salaries
Medical, dental, and vision coverage along with other wellness and disability plans
10 PTOs; 6 Company Holiday;
401(k) with company match to all employees
Work from home (Remote)
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